Privacy Policy

1. Who We Are

Ticket Store (“we”, “us”, “our”) operates a ticketing platform that allows users to buy and sell event tickets, including through WhatsApp. This Privacy Policy explains how we collect, use, share, and protect your information. When you use our services via WhatsApp, Meta Platforms, Inc. (“Meta”) also processes data as described in WhatsApp’s Privacy Policy. We encourage you to review Meta’s and WhatsApp’s policies as they apply to your use of their products.

2. Information We Collect

We may collect:

• Account and profile information: name, email, phone number (including WhatsApp number), and other details you provide when registering or using our service.
• Transaction and event data: event details, ticket purchases, payment-related information (which may be processed by third-party payment providers), and attendance or check-in data.
• Communications: messages and communications with us or through our systems (e.g. via WhatsApp Business), including for support and transactional purposes.
• Usage and technical data: device information, IP address, browser type, and how you use our website and services, including through cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ticketing and organizer services.
• Process transactions and send confirmations, receipts, and updates (including via WhatsApp).
• Communicate with you about your account, events, and our services.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage and improve our products, and for security and fraud prevention.

4. Sharing of Information

We may share your information with:

• Meta / WhatsApp: When you use our services through WhatsApp, we share and receive data as necessary to operate our WhatsApp-based features, in accordance with Meta’s and WhatsApp’s terms and policies. This may include your phone number, message content, and usage data as permitted by their policies and your choices.
• Event organizers: When you buy a ticket, we share relevant details (e.g. name, contact, ticket type) with the organizer of that event.
• Service providers: Payment processors, hosting, analytics, and other vendors who assist us under contractual obligations to protect your data.
• Legal and safety: When required by law or to protect our rights, users, or the public.

5. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction and account data are typically retained for a period consistent with legal and operational requirements.

6. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can contact us at business@ticketapp.click to exercise these rights. For data processed by WhatsApp/Meta, you may also use the in-app settings and Meta’s tools as described in their privacy policy. If you are in the EEA/UK, you have the right to lodge a complaint with a supervisory authority.

7. Security

We implement appropriate technical and organizational measures to protect your personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. International Transfers

Your information may be processed in countries other than your own, including by Meta and our service providers. We ensure appropriate safeguards where required by law for such transfers.

9. Children

Our services are not directed at children under the age of 13 (or higher where required). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. For material changes we may provide additional notice (e.g. by email or via WhatsApp) where required by law. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at business@ticketapp.click or via the WhatsApp number on our website.